Protecting your data
We’re committed to the security of our customers’ data and provide multiple layers of protection for
the personal and financial information you trust to Condat Solutions.
We use separate database for each agency to store their data in the system. We give upmost priority
in securing data and handle any data issue as soon as possible. The data are backed up every month
into our backup device however none of these data are misuse or sold to any party and only is used
in circumstances of restoring backup.
Now in terms of Data there are 2 kinds of data.
1. Users data i.e. users who uses the system (Information of the users such as First name , last
name , phone number , email address etc)
This data we receive when you register a user or if any users request for support. And this is
the data we use to provide support to your staff either by providing training or when answering
their queries. Only these data are accessed by Condat Solutions Staff and based on this data we
provide support to the users.
2. Clients Data i.e. data of your clients and their applications which are entered by your users /
staff. These data are secured even from us and our staff won't have access to it unless you provide
username and password to our staff.
All of the data are completely protected from third party or unauthorised users and we give our best
to make sure no unauthorized users can access any of your data.
In terms of third party, third party are different companies which we integrated plugin with. Such
as Dropbox , SMS Broadcast.
With Dropbox, We allow you to create your own dropbox account and integrate it with our system. In
future , we might be looking to integrate with other system such as xero or myob in which we will
allow you to integrate the plugin into our system. So, we don't share any information with these
third party app instead allow you to choose if you would like to integrate those app with our
system. The other third party app that we integrate with is Send Grid and SMS Broadcast which allows
users to send Email / SMS to their client. The Email / txt that you send to your client are also
All this third party integration is conditional so you can choose if you want to process with
integration or not.
You control access
As a Condat Solutions customer you have the flexibility to invite users into your account to
collaborate on your data, and the person that holds the subscription has control over who has access
and what they are able to do. Our customer support staff cannot access your information unless you
We provide standard access to the Condat Solutions software through a login and password. This
provides a clear security for your Condat Solutions account. We recommend you changing your password
every 2-3 months and strictly prohibit sharing your passwords to others as it reduces the risk of
your Condat Solutions account being accessed.
We encrypt all data that goes between you and Condat Solutions using SSL (Secure Sockets Layer),
protecting your personal and clients data. Your password is also encrypted at rest when it is stored
on our servers, and encrypted when we transfer it between data centres for backup and replication.
Condat Solutions takes a “defence in depth” approach to protecting our systems and your data.
Multiple layers of security controls protect access to and within our environment, including
firewalls, intrusion protection systems and network segregation. Condat Solutions’s security
services are configured, monitored and maintained according to industry best practice. We recommend
installing antivirus and Windows Defender in devices you access Condat Solutions to better protect
Secure data centres
Condat Solutions servers are hosted with siteground.com that provides secure data facilities and
secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to
protect its security during transmission to and from our Site.
See more on https://www.siteground.com/privacy.htm?scid=2&lang=en
Condat Solutions’s security team continuously monitors security system event logs,
notification and alerts from all the system to identify and manage threats.
Best in class availability
With a record of 99.97% uptime, Condat Solutions delivers best-in-class availability. We use
multiple redundancy technologies for our hardware, networks, data centres and infrastructure. These
ensure that if any component fails, Condat Solutions will keep on running – with little or no
disruption to your service.
Built to perform at scale
Condat Solutions has been designed to grow with your business. Our high performance servers,
networks and infrastructure ensure we can deliver quality service to you and our hundreds of
thousands of other users.
Disaster recovery and readiness
Condat Solutions performs real-time data replication between our geographically diverse, protected
facilities, to ensure your data is available and safely stored. This means that should even an
unlikely event occur, such as an entire hosting facility failure, we can switch over quickly to a
backup site to keep Condat Solutions and your business running. We transmit data securely, across
Constant updates and innovation
We’re constantly enhancing Condat Solutions, delivering new features and performance improvements.
Updates are delivered frequently, with the majority of them being delivered without interrupting our
service and disrupting users.